Troubleshooting

Some common issues are caused by user or server errors. This documentation includes error examples, issue reporting steps, and possible solutions.

Login

Some common issues found during the Login process.

Incorrect Email or Password

Double-check the Email and Password fields before logging in. If you forgot your account details, contact us to reset your password by providing your email.

Data validation error

Double-check the Email, Password, and Role fields before logging in. If you forgot your account details, contact us to reset your account or verify it by providing your email.

Error without details

If you encounter this condition, follow the steps below for reporting:

1. On the browser page where the issue occurs, press F12. You should see (or find) a view like this:

   

   Make it fullscreen. Click the three-dot button in the top-right, near the icon. In Dock side, choose Undock (the leftmost option), then maximize the window or press Windows + Up Arrow :

   

2. Select the Network tab, as shown in the image (located in the same row as the Elements tab).

   

   If the Network tab is not visible, click the >> button as shown below and select Network.

   

3. In the panel, find the filter row under the search box and select the Fetch and XHR filter.

   

4. Keep this panel open. Try logging in to TumbuhSehat again. If the error still appears, return to this panel and click the login error entry.

   

5. To help the developer team identify the issue, include 3 screenshots from the Headers, Preview, and Response sections, as shown below:

   Headers ReportPreview ReportResponse Report